Welcome to Katyal Home Appliances! By accessing or using our website www.katyalhomeappliances.com, you agree to be bound by the following Terms and Condition. Please read them carefully before making any purchases or browsing our website.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years of age and are legally capable of entering into a binding agreement. If you do not agree to any part of these terms, please refrain from using the site.
2. Shipping and Delivery Policy in Terms and Condition:
- We aim to deliver all products within 4 to 5 business days from the date of order confirmation.
- Deliveries are subject to product availability and your location.
- In case of any delay due to unforeseen circumstances (logistics, weather, stock issues), we will inform you promptly.
- Free or paid delivery will be subject to the order amount and your delivery location. You will be informed during checkout.
3. About Products and Services in Terms and Condition:
We offer a range of branded home and kitchen appliances, including air coolers, ceiling fans, mixer grinders, induction cooktops, water purifiers, and more. All product descriptions, images, and pricing are intended to be accurate to the best of our knowledge. However, we do not guarantee that all product information is entirely error-free.
4. Order Placement and Processing
- Orders can be placed through our official website or by contacting us directly.
- Once your order is placed, you will receive a confirmation email or message with your order details.
- All orders are processed within 1-2 business days of receipt.
5. Pricing and Payment in Terms and Condition:
- All prices displayed on our website are in Indian Rupees (INR) and include applicable GST unless otherwise stated.
- We accept secure payments via major credit cards, debit cards, UPI, and net banking.
- In case of a pricing error on the website, we reserve the right to cancel the order and refund the amount.
6. Return and Refund Policy
Please refer to our full Return and Refund Policy for details. In short:
- Returns are accepted only for damaged, defective, or incorrect items, reported within 48 hours of delivery.
- Refunds or replacements will be processed upon product inspection.
- Items must be returned in their original packaging with all tags and accessories.
7. Warranty and Support
- Most products come with a brand warranty. Please refer to the product page or packaging for warranty details.
- For warranty claims, you may contact the respective brand or reach out to us—we will guide you through the process.
8. Cancellation Policy in Terms and Condition:
- You may cancel your order within 12 hours of placing it by contacting our support team.
- Once shipped, cancellations will not be accepted. In such cases, you may request a return upon delivery if eligible.
9. User Responsibilities
By using our website, you agree:
- Not to use the site for any unlawful or harmful purposes.
- Not to attempt to hack, manipulate, or disrupt our site security.
- To provide accurate, up-to-date information when making purchases.
10. Intellectual Property
All content on this website—including images, logos, text, graphics, and product descriptions—is the property of Katyal Home Appliances or its respective brands. Any unauthorized use, reproduction, or distribution is prohibited.
11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products purchased through it. Our maximum liability is limited to the cost of the product purchased.
12. Third-Party Links
Our website may contain links to third-party websites. We do not endorse or take responsibility for their content, policies, or practices.
13. Modifications in Terms and Condition
We reserve the right to update or modify these Terms and Condition at any time. Any changes will be reflected on this page with an updated effective date. Continued use of the website after such changes constitutes your acceptance.
14. Governing Law
These Terms and Condition are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in Jalandhar, Punjab.
15. Contact Us
For any queries or concerns related to our Terms and Condition, please contact:
📧 Email: katyalhomeapp@gmail.com
📞 Phone: +9198153-03459
📍 Address: 145-ER Katyal Home Appliances, adjacent Monika Tower, Milap Chowk , Jalandhar City, 144001